Return requests must be made within 30 days of the invoice date. If a shipment is damaged, incomplete or inaccurate at the time of delivery, report to us within 48 hours of receipt. HOMEANGEL will replace the merchandise(s) with the same style.
- RGA (Return Goods Authorization) is required
- The merchandise must be in “new” and “salable” condition including all parts and accessories, undamaged, in original packaging
- 15% restocking fee will be applied to all returns and exchanges.
- For damage/defective returns, in the case of a replacement, shipping fees will not be charged.
- For non-defective returns, we will deduct the price of shipping when the prepaid label is used.
- The purchase price of the merchandise will be credited back to your original method of payment.
- Exchanges for different items will have shipping fees applied.